Contact KEWELO

How can we help?

Whether you are choosing between models or need help with an order you have already placed, the same team answers both.

Customer Support

Help with an order you have already placed.

Existing order
Shipping or delivery
Setup
Troubleshooting
Returns
Warranty

Product Help

Help choosing before you buy.

Comparing electric bikes
Comparing electric scooters
Understanding specifications
Choosing an appropriate product

Send us a message

Use this form for product questions, order assistance, shipping, returns, warranty support, or other inquiries.

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What can we help with?

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For product questions, telling us your height, terrain and how far you plan to ride helps us point you to the right model.

Find an answer faster

Many questions are already answered in our policies and FAQ.

Business & Mailing Information

KEWELO

Operated by NEO BIKE LLC

30 N South Gould Street, STE N
Sheridan, WY 82801
United States

This is our business mailing address and is not a product return address. Do not send products to this address unless specifically instructed by KEWELO Customer Support. Return and warranty service locations may vary depending on the product and fulfillment source.