Privacy policy
KEWELO Privacy Policy
Last Updated: August 13, 2026
1. Introduction
KEWELO is an online store operated by NEO BIKE LLC (“KEWELO,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit KEWELO.com, purchase products from us, create an account, communicate with our customer support team, submit a return or warranty request, or otherwise interact with our services.
Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our products and services online.
By using KEWELO.com, you acknowledge that you have read and understood this Privacy Policy.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.
2. Information We Collect
The personal information we collect depends on how you interact with KEWELO and the services you use.
We may collect the following categories of information.
Contact Information
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Order & Transaction Information
When you shop with KEWELO, we may collect information such as:
- Products viewed
- Products added to your cart
- Products purchased
- Order value
- Order history
- Returns and exchanges
- Cancellations
- Shipping information
- Transaction status
- Discounts or promotional offers used
Account Information
If you create a customer account, information associated with your account may include:
- Username or login credentials
- Saved addresses
- Preferences and settings
- Order history
- Wishlist information, where available
You are responsible for maintaining the confidentiality of your account credentials.
Payment Information
Payments made through KEWELO.com are processed through Shopify and/or authorized third-party payment providers.
Depending on the payment method selected, these providers may process information necessary to authorize and complete the transaction, including billing and payment information.
KEWELO does not require customers to provide complete credit or debit card numbers or card security codes directly to our customer support team.
Payment providers process payment information according to their own privacy policies, security requirements, and applicable payment-card standards.
Customer Support Information
When you contact us, we may collect information contained in your communication, including information related to:
- Product questions
- Orders
- Shipping
- Technical support
- Returns
- Refunds
- Warranty claims
- Replacement parts
- Other customer service matters
Warranty & Technical Support Information
When necessary to evaluate a warranty or technical-support request, we may request information such as:
- Order number
- Product model
- Serial number
- Description of the issue
- Photographs
- Videos
- Troubleshooting information
Customers provide photographs or videos voluntarily when they are needed to help evaluate a support or warranty request.
Device & Usage Information
When you interact with KEWELO.com, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Unique device identifiers
- Pages visited
- Products viewed
- Referring website
- Date and time of access
- Website interactions
This information may be collected through cookies and similar technologies.
3. Sources of Personal Information
We may collect personal information:
- Directly from you, including when you place an order, create an account, contact customer support, submit a return or warranty request, or otherwise provide information to us.
- Automatically through our website, including through cookies, pixels, device information, and similar technologies.
- From Shopify and our service providers, where they provide technology or services necessary to operate our store.
- From business partners and other third parties, where permitted by applicable law.
4. How We Use Personal Information
We may use personal information for legitimate business purposes including the following.
Providing & Improving Our Services
We may use information to:
- Process orders
- Process payments
- Fulfill purchases
- Arrange shipping
- Provide tracking information
- Maintain customer accounts
- Process returns and exchanges
- Process refunds
- Provide customer support
- Handle warranty requests
- Identify replacement parts
- Remember customer preferences
- Improve our products, website, and services
Order Fulfillment & Delivery
We use customer information necessary to:
- Confirm orders
- Verify transactions
- Coordinate fulfillment
- Prepare shipments
- Provide delivery information
- Communicate shipment updates
- Resolve delivery problems
Information necessary for delivery may be shared with fulfillment providers and shipping carriers.
Customer Support & Warranty Service
Information submitted through customer support may be used to:
- Respond to questions
- Troubleshoot products
- Evaluate reported problems
- Verify warranty eligibility
- Coordinate replacement parts
- Process approved returns or refunds
- Provide after-sales support
Security & Fraud Prevention
We may process information to protect KEWELO, our customers, and our payment systems.
This may include:
- Transaction risk analysis
- Payment verification
- Address verification
- Account authentication
- Order verification
- Detection of suspicious activity
- Prevention of unauthorized transactions
- Protection against fraud or abuse
Certain orders may be delayed while reasonable verification is completed.
Communications
We may use your information to send service-related communications, including:
- Order confirmations
- Payment notifications
- Shipping updates
- Delivery information
- Return communications
- Refund notifications
- Warranty communications
- Customer-support responses
- Important account or service notices
These operational communications are separate from promotional marketing.
Marketing & Advertising
Where permitted by applicable law, we may use personal information to provide:
- Promotional emails
- Product announcements
- Special offers
- New-product information
- Advertising
- Personalized recommendations
- Other marketing communications
Advertising may be based on products you viewed, purchased, or added to your cart and other interactions with our store.
You may unsubscribe from promotional emails using the unsubscribe option provided in those messages.
Even if you unsubscribe from marketing, we may continue to send transactional communications concerning your orders, account, warranty claims, returns, or customer-support requests.
Legal & Compliance Purposes
We may process personal information when reasonably necessary to:
- Comply with applicable law
- Respond to valid legal process
- Respond to lawful government requests
- Protect our legal rights
- Investigate fraud
- Enforce our Terms of Service and policies
- Resolve disputes
- Protect our customers, business, or others
5. Cookies & Similar Technologies
KEWELO.com and the services supporting our store may use cookies, pixels, and similar technologies.
These technologies may be used to:
- Maintain shopping-cart functionality
- Keep customers signed in
- Remember preferences
- Improve website functionality
- Analyze website traffic
- Measure advertising performance
- Provide personalized advertising
- Detect fraudulent activity
- Improve security
Your browser may allow you to block or delete cookies.
Disabling certain cookies may affect website functionality, including shopping-cart, account, or checkout features.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.
6. Analytics
We may use analytics technologies to understand how customers interact with KEWELO.com.
Analytics information may include:
- Page views
- Session information
- Device information
- Traffic sources
- Website interactions
- Product views
- Website performance
We use this information to improve website usability, understand customer behavior, and improve our services.
7. How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, fulfill orders, provide customer service, protect our store, or comply with legal obligations.
Shopify
Our ecommerce store is powered by Shopify.
Information submitted through KEWELO.com may be transmitted to and processed by Shopify to provide ecommerce, checkout, payment, security, analytics, personalization, and other services supporting our store.
Payment Providers
Payment-related information may be processed by Shopify Payments and/or other authorized payment providers available through checkout.
Payment providers process information according to their own privacy policies and applicable security requirements.
Fulfillment & Shipping Providers
To fulfill an order, we may share information necessary for delivery with:
- Warehouses
- Fulfillment partners
- Distributors
- Shipping carriers
- Freight providers
- Logistics providers
Information shared may include your name, shipping address, telephone number, email address where required, and information necessary to fulfill and deliver your order.
Service Providers
We may use third parties that provide services such as:
- Ecommerce infrastructure
- Website hosting
- Cloud services
- Payment processing
- Fraud prevention
- Shipping and logistics
- Customer support
- Email delivery
- Analytics
- Advertising and marketing
- Website functionality
These providers may receive personal information necessary to perform their services.
Business & Marketing Partners
Where permitted by applicable law, information may be shared with business or marketing partners to provide advertising and marketing services.
Depending on where you live, you may have the right to opt out of certain sharing or processing for targeted advertising.
Legal Requirements
We may disclose personal information where reasonably necessary to:
- Comply with applicable law
- Respond to subpoenas, court orders, or other valid legal requests
- Investigate fraudulent or unlawful activity
- Protect our rights
- Protect customers or other individuals
- Enforce our Terms of Service or other policies
Business Transactions
If NEO BIKE LLC undergoes a merger, acquisition, financing transaction, corporate restructuring, bankruptcy, or sale of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law.
8. Relationship With Shopify
KEWELO.com is hosted and supported by Shopify.
Shopify collects and processes personal information relating to your access to and use of our store in order to provide and improve its services.
Information submitted through our store may therefore be transmitted to Shopify and other service providers, including providers located outside your state or country.
We may also use Shopify features that use information about interactions with our store and, where applicable, interactions with other merchants using Shopify to provide functionality such as personalization, analytics, security, or advertising.
In circumstances where Shopify independently determines how personal information is processed for its own services, Shopify is responsible for that processing in accordance with its applicable privacy policies.
9. Targeted Advertising & Data-Sharing Choices
Depending on where you live, applicable privacy law may give you the right to opt out of certain uses or disclosures of personal information for:
- Targeted advertising
- Cross-context behavioral advertising
- Sale of personal information
- Sharing of personal information
Where applicable, KEWELO provides privacy choices through our website, including the Your Privacy Choices page.
If your browser sends a legally recognized Global Privacy Control (GPC) signal, we will process that signal as required by applicable law.
Where Shopify can associate the device transmitting the signal with a Shopify account, the applicable opt-out may also be associated with that account.
Other browser-based “Do Not Track” signals may not be recognized unless required by applicable law.
10. Third-Party Websites & Links
KEWELO.com may contain links to websites or services operated by third parties.
We do not control those third-party services and are not responsible for their privacy practices, security, availability, or content.
We encourage customers to review the privacy policies and terms of any third-party website they choose to use.
11. Children's Privacy
KEWELO.com is intended for adults capable of entering into a purchase transaction.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us using the information provided below.
Where required, we will take reasonable steps to delete the information.
We do not knowingly sell or share, as those terms are defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.
12. Data Security
NEO BIKE LLC takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive payment or financial information through unsecured communication channels such as ordinary email.
Customers with accounts are also responsible for protecting their login credentials and notifying us if they suspect unauthorized access.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required for legitimate business and legal purposes.
Factors affecting retention may include the need to:
- Maintain your account
- Complete transactions
- Fulfill orders
- Provide customer support
- Fulfill warranty obligations
- Process returns and refunds
- Maintain financial and transaction records
- Prevent fraud
- Comply with tax, accounting, and legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable law and our data-retention practices.
14. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
Right to Access / Know
You may have the right to request information about the personal information we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information, subject to applicable exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
You may have the right to obtain a copy of certain personal information in a portable format.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on your jurisdiction, you may have the right to opt out of processing defined by applicable law as a “sale,” “sharing,” or targeted advertising.
Right to Appeal
Where provided by applicable law, you may have the right to appeal a decision concerning a privacy request.
Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf.
We may require reasonable evidence that the agent has authority to act for you and may require you to verify your identity directly with us.
15. Exercising Your Rights
You may exercise applicable privacy rights using the privacy controls available through KEWELO.com or by contacting us using the information provided below.
We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights provided by applicable law.
We will respond to verified requests within the timeframe required by applicable law.
16. Managing Communication Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe option included in the message.
After opting out of promotional communications, you may continue to receive non-promotional messages necessary to operate our relationship with you, including:
- Order confirmations
- Shipping notifications
- Account notices
- Return communications
- Refund notifications
- Warranty communications
- Customer-support responses
17. International Data Transfers
Our service providers, including Shopify, may process or store personal information in countries other than the country or state where you live.
When personal information is transferred internationally, applicable legal requirements and appropriate safeguards will be used where required by law.
Where required for transfers from jurisdictions such as the European Economic Area or United Kingdom, recognized legal transfer mechanisms may be used.
18. Complaints
If you have concerns about how KEWELO processes your personal information, please contact us first so that we can review your concern.
Depending on where you live, you may also have the right to appeal a decision concerning a privacy request or submit a complaint to an applicable privacy or data-protection authority.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
- Our business practices
- Our services
- Shopify functionality
- Service providers
- Legal or regulatory requirements
- Privacy practices
When we make changes, we will publish the revised Privacy Policy on KEWELO.com and update the “Last Updated” date where appropriate.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:
KEWELO
Operated by NEO BIKE LLCWebsite: KEWELO.com
Email: support@kewelo.com
Phone: +1 (917) 672-8586
Mailing Address:
30 N South Gould Street, STE N
Sheridan, WY 82801
United States