Terms of service
KEWELO Terms of Service
Overview
This website is operated by NEO BIKE LLC under the KEWELO brand.
Throughout these Terms of Service, the terms “KEWELO,” “we,” “us,” and “our” refer to NEO BIKE LLC.
KEWELO provides this website, including the information, products, services, and purchasing functionality available through KEWELO.com, subject to these Terms of Service.
By visiting our website, creating an account, placing an order, or purchasing a product from KEWELO, you agree to be bound by these Terms of Service and the policies referenced herein.
If you do not agree with these Terms, you should not use the website or purchase products through it.
1. Eligibility
You must be at least 18 years old or the age of legal majority in your jurisdiction to make a purchase through KEWELO.
By placing an order, you represent that the information you provide is accurate and that you are legally authorized to use the payment method submitted.
2. Online Store
KEWELO is an online retailer specializing in electric mobility products and related equipment.
Products offered may include:
- Electric bicycles
- Electric scooters
- Electric trikes
- Electric mobility accessories
- Replacement parts
- Related equipment
Product availability may vary by location and inventory.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, photographs, compatibility information, and other product information.
However, product manufacturers may update specifications, components, packaging, accessories, colors, or other details without prior notice.
Minor differences that do not materially change the product's intended function may occur.
If a material discrepancy affects an order, please contact KEWELO Customer Support.
4. Product Images & Colors
We make reasonable efforts to display products accurately.
Colors and appearance may vary depending on screen settings, lighting, manufacturing batches, or product revisions.
Product photographs may include accessories, environments, or illustrative elements that are not included unless specifically stated in the product description.
5. Electric Bike & Scooter Performance
Performance specifications such as range, maximum speed, climbing ability, charging time, and battery performance may vary under real-world conditions.
Actual performance can be affected by factors including:
- Rider weight
- Cargo weight
- Terrain
- Incline
- Riding speed
- Assistance level
- Throttle use
- Tire pressure
- Battery condition
- Battery charge level
- Temperature
- Wind
- Riding style
- Maintenance
- Other operating conditions
Published range and performance information should therefore be understood in the context of the testing conditions or manufacturer information applicable to the product.
6. Local Laws & Product Use
Electric bicycle, scooter, and other electric mobility regulations vary by state, county, city, trail system, road, and other jurisdiction.
Certain products or operating modes may not be permitted on public roads, bicycle paths, sidewalks, trails, or other public areas in every location.
Customers are responsible for understanding and complying with the laws and regulations applicable to the location where a product will be operated.
This may include requirements relating to:
- Maximum assisted speed
- Motor power
- Throttle operation
- Rider age
- Helmets
- Registration
- Licensing
- Insurance
- Permitted riding areas
- Equipment requirements
A product being offered for sale by KEWELO does not by itself mean that every operating mode or configuration is permitted for use on every public road or property.
7. Prices
Product prices are displayed in U.S. dollars (USD) unless otherwise indicated.
Prices may change without notice.
The price applicable to an order is generally the price displayed when the order is submitted, subject to correction of material pricing or technical errors as described below.
Discounts, promotional offers, and coupon codes may be subject to additional terms.
8. Taxes
Applicable sales taxes may be calculated and collected during checkout based on the order, customer location, and applicable tax requirements.
Customers are responsible for any taxes, fees, registrations, permits, or similar obligations not collected by KEWELO where required by applicable law.
9. Payment
Available payment methods are displayed during checkout.
Payment must be successfully authorized before an order can be fulfilled.
Payment processing may be provided by Shopify and/or other third-party payment service providers.
KEWELO does not require customers to provide complete payment-card credentials directly to our customer support team.
10. Order Acceptance
Submitting an order does not necessarily constitute final acceptance of the order.
After an order is placed, KEWELO may review it for:
- Payment authorization
- Fraud prevention
- Inventory availability
- Shipping availability
- Address verification
- Pricing accuracy
- Product restrictions
- Other reasonable order-verification requirements
An order may be canceled before shipment where it cannot reasonably be fulfilled.
If KEWELO cancels an order before fulfillment and payment has been captured, the applicable payment will be refunded to the original payment method.
11. Pricing & Listing Errors
Although we work to maintain accurate information, pricing, inventory, specification, or technical errors may occasionally occur.
If a material error affects an order, KEWELO may contact the customer before fulfillment to explain the issue and available options.
Where an order cannot reasonably be fulfilled because of a material pricing, inventory, or listing error, KEWELO may cancel the affected order and issue a full refund.
12. Inventory Availability
Inventory information may be supplied by multiple warehouses, distributors, or fulfillment partners.
Occasionally, an item shown as available may become unavailable because of inventory synchronization delays or unexpected demand.
If this occurs after an order has been placed, we may offer available options such as:
- Waiting for replenishment
- Choosing an alternative product
- Canceling the affected product for a full refund
KEWELO will not substitute a materially different product without customer approval.
13. Shipping & Delivery
Shipping terms, processing times, delivery estimates, freight delivery information, shipping damage procedures, and applicable shipping costs are governed by our Shipping Policy.
Delivery estimates are estimates and are not guaranteed delivery dates unless KEWELO expressly states otherwise.
Customers are responsible for providing complete and accurate delivery information.
14. Order Changes & Cancellations
If you need to change or cancel an order, contact KEWELO as soon as possible.
Once warehouse processing or shipment has begun, we may no longer be able to modify or cancel the order.
Orders that have already shipped are generally handled under the applicable return procedures.
15. Returns & Refunds
Eligible returns and refunds are governed by the KEWELO Return & Refund Policy.
The Return & Refund Policy explains:
- The applicable return window
- Return eligibility
- Product condition requirements
- Return authorization
- Return shipping responsibility
- Inspection
- Refund processing
- Other applicable return conditions
Customers should review that policy before returning a product.
16. Warranty
Eligible products are covered according to the applicable KEWELO Limited Warranty Policy and, where applicable, manufacturer-specific warranty terms.
Warranty coverage applies to qualifying defects and does not replace normal maintenance responsibilities.
Warranty service and return eligibility are separate processes.
17. Assembly
Certain KEWELO products may require assembly, adjustment, or setup before use.
Customers are responsible for following the instructions supplied with the product.
Where appropriate, customers should seek assistance from a qualified bicycle or mobility-product technician if they are not comfortable completing required assembly, adjustments, or safety checks.
Before riding, customers should verify that critical components are properly installed, tightened, adjusted, and functioning.
18. Safe Product Use
Electric bicycles and scooters can reach speeds capable of causing serious injury.
Customers and riders are responsible for operating products safely and appropriately.
Riders should:
- Read the applicable user manual
- Follow manufacturer safety instructions
- Wear appropriate protective equipment
- Inspect the product before riding
- Maintain brakes, tires, fasteners, and other safety-critical components
- Use appropriate caution around vehicles, pedestrians, and changing road conditions
- Avoid operating a product known to have a safety-related defect
Products should not be operated beyond their intended design or manufacturer limitations.
19. Lithium-Ion Battery Safety
Many products sold by KEWELO use rechargeable lithium-ion batteries.
Customers must follow the battery and charging instructions provided by the product manufacturer.
Customers should:
- Use the supplied or manufacturer-approved charger
- Avoid charging a visibly damaged battery
- Avoid modifying or opening battery packs
- Keep batteries away from excessive heat and fire
- Follow applicable storage instructions
- Stop using a battery that shows unusual swelling, severe physical damage, overheating, smoke, or other signs of failure
Damaged lithium-ion batteries may be subject to special transportation requirements and should not be shipped without appropriate instructions.
20. Modifications
Unauthorized modifications may affect product safety, legality, performance, return eligibility, or warranty coverage.
Examples may include unauthorized changes to:
- Speed limitations
- Controllers
- Motors
- Batteries
- Wiring
- Firmware or software
- Structural components
- Braking systems
Customers assume responsibility for modifications made outside manufacturer specifications or without appropriate authorization, subject to applicable law.
21. Intellectual Property
The content available through KEWELO.com, including KEWELO branding, original text, graphics, page design, photographs owned by KEWELO, and other original materials, may be protected by copyright, trademark, and other intellectual-property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, exploit, or commercially use protected KEWELO content without authorization except where permitted by law.
Third-party trademarks and product materials remain the property of their respective owners.
22. Reviews & User Content
If you submit a product review, photograph, video, testimonial, or other content to KEWELO, you represent that you have the right to submit that content.
You must not submit unlawful, fraudulent, defamatory, infringing, abusive, or intentionally misleading material.
Where you voluntarily submit content for publication, you grant KEWELO permission to use and display that content in connection with our business and services, subject to applicable law and our Privacy Policy.
23. Prohibited Uses
You may not use KEWELO.com to:
- Violate applicable law
- Commit fraud
- Submit false information
- Interfere with website security
- Introduce malicious software
- Attempt unauthorized access
- Abuse payment systems
- Infringe intellectual-property rights
- Engage in unlawful automated activity
- Misuse KEWELO services
We may restrict access or cancel affected transactions where reasonably necessary to protect customers, KEWELO, or our service providers.
24. Third-Party Services
KEWELO may rely on third parties for services including:
- Payment processing
- Shopify ecommerce infrastructure
- Shipping
- Fulfillment
- Financing
- Analytics
- Communications
- Fraud prevention
Third-party services may be subject to their own terms and privacy practices.
25. Third-Party Links
Our website may contain links to third-party websites.
KEWELO does not control third-party websites and is not responsible for their independent content, availability, security, or privacy practices.
Customers should review the applicable terms and policies of third-party services they choose to use.
26. Privacy
Personal information collected through KEWELO.com is handled according to our Privacy Policy.
Our Privacy Policy explains how information may be collected, used, disclosed, and protected and describes applicable privacy choices.
27. Website Availability
We work to keep KEWELO.com available and accurate but cannot guarantee uninterrupted access at all times.
Maintenance, technical problems, network outages, platform disruptions, security events, or circumstances outside our reasonable control may temporarily affect website availability.
28. Disclaimer of Warranties
Except for express product warranties provided by KEWELO or a manufacturer and to the extent permitted by applicable law, the website and its informational content are provided on an “as available” basis.
Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded or limited.
29. Limitation of Liability
To the fullest extent permitted by applicable law, KEWELO and NEO BIKE LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or products.
Where liability cannot lawfully be excluded, nothing in these Terms is intended to restrict mandatory consumer rights or remedies.
Any limitation in these Terms applies only to the extent permitted by applicable law.
30. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless NEO BIKE LLC and KEWELO from third-party claims resulting from your unlawful use of the website, material violation of these Terms, or infringement of another party's rights.
This provision does not apply to the extent a claim results from conduct attributable to KEWELO or where such limitation is prohibited by law.
31. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
32. No Waiver
Failure by KEWELO to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
33. Entire Agreement
These Terms of Service, together with the policies incorporated by reference, constitute the agreement governing purchases and use of KEWELO.com, subject to applicable law.
Relevant policies include our:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Limited Warranty Policy
34. Governing Law
These Terms and transactions with KEWELO are governed by applicable United States law and, where applicable, the laws of the state governing NEO BIKE LLC, without limiting any mandatory consumer rights available under applicable law.
35. Changes to These Terms
KEWELO may revise these Terms of Service when necessary to reflect changes to our business, website, services, legal requirements, or operating practices.
The version available on KEWELO.com at the relevant time will apply subject to applicable law.
36. Contact Information
Questions regarding these Terms of Service may be directed to:
KEWELO
Operated by NEO BIKE LLCWebsite: KEWELO.com
Email: support@kewelo.com
Phone: +1 (917) 672-8586
Customer Support: Monday–Friday